Client Resources

EUCHC will work with you to try to resolve all complaints before they become grievances. As a patient, you have the right to submit a complaint or grievance and to expect a prompt response. File a grievance only after you have exhausted all other means of resolving your complaint or grievance.

You have the right to file a formal grievance if you have voiced a complaint that has not be addressed to your satisfaction by a EUCHC Administrator.

You have the right to an explanation of how our grievance process works.

You have the right not be retaliated against, if you file a grievance.

You may request a Grievance Form from the Human Resources Department and ask for assistance with completing and submitting the grievance.

You must make a detailed statement in writing and sign, date and submit the Grievance Form. The statement must include all details of the complaint (time, date and exact nature of the incident). A copy of the completed Grievance Form will be given to you for your records and the original copy will be keep for review by AHCA, Medicaid, HRSA, Patient Record, Employee Record and Visitor Log upon request.

The Human Resources Department will contact all parties involved and schedule a grievance investigation with all involved parties within 15 working days of receiving the complaint.

Within 30 working days of receiving the complaint (15 day after the investigation), the Human Resources Department will convene a committee composed of all involved parties and peer advocate(s). The committee will objectively review all information concerning the issue, evaluate the nature of the grievance and recommend an unbiased corrective action.

The Human Resources Department will document the findings of the committee in a formal response letter to all parties involved within 7 days of the committee meeting.

You have the right to appeal the findings and re-petition the committee within seven days of receiving a formal response. If you are not satisfied with the finding(s), you may then file grievance directly with Medicaid, AHCA, DCF, HRSA, etc.

401 NW 2nd Avenue Suite N-812
Miami, Florida
33128
(786) 257-5191

2727 Mahan Drive Mailstop # 4
Tallahassee, Florida 32308
(850) 412-3960

Knowing your HIV status is the best way to protect your health and the health of your partner or partners. If you are HIV-positive, early diagnosis gives you the best chance to live a healthy, long life. Many who are HIV-positive do not know it, and could unknowingly infect others. If you are sexually active, get tested. The testing experience at our sites is free, quick, easy and 100% judgment-free.

The actual test time will be from 1 minute to 20 minutes depending on the type of test used. Some tests use a small drop of blood, others test your saliva by taking a quick, painless swab of the inside of your cheek. Whatever the technology used, if you take the test at one of our sites, we guarantee it will be quick.

If you receive an HIV-positive test result, our trained and certified counselors will walk you through the next steps. HIV is not curable, but it is treatable and the treatments are highly effective. FreeHIVTest.net is operated by AIDS Healthcare Foundation (AHF), the largest provider of HIV/AIDS care in the U.S. Caring for those living with HIV is our mission. If you test positive, our knowledgeable staff of counselors and medical providers will be with you to support you every step of the way.

Getting an HIV test is free at all of our sites and at the sites of all of our partner organizations.

You will receive your results before you leave.

The test will be administered by a trained and certified HIV Testing Counselor.

To make your visit to with is a more pleasant and faster experience, we have provided the client forms below that you may print, fill out and bring in with you to your appointment.

If you are a new patient we encourage you to arrive 15 minutes earlier than your scheduled appointment time.

• • To follow the rules and regulations set by EUCHC that affect patient care and conduct.

  • To maintain the confidentiality of other patients.

  • To treat all EUCHC staff, volunteers, and patients respectfully; you will not be verbally or physically abusive.

  • To keep your medical appointments and if you are unable to keep your appointment to notify EUCHC.

  • To provide EUCHC staff with an update of any changes in your status (physical, financial, emotional).

  • To follow the treatment plan recommended by EUCHC.

  • To follow the treatment plan that you have developed with your physician, therapist and/or case manager. To give EUCHC accurate and complete information about your medical conditions, past illnesses, hospitalizations, medications and other matters relating to your health.

  • To attend your primary care, specialty services, and referral appointments.

  • To be responsible for getting prior approval from your doctor to see another doctor or specialist as required by Medicaid, Medipass or other insurance, if it is required for the service.

  • To make sure that any and all bills relating to your health care are paid on time.

The Patient’s Bill of Rights and Responsibilities is created to promote the interests and well-being of patients and to promote better communication between the patient and the health care provider. Florida law requires that we recognize your rights while you are receiving medical care at our center, and that you respect our right to expect certain behaviors from you. See Section 381.026, Florida Statutes for more information.

• • Arrive 30 minutes before your appointment to register, sign consents, and complete other paperwork. Our front office staff will help you fill out paperwork if needed.

  • Bring your insurance card, a photo ID (license, state-issued ID, or passport) and proof of income.

  • You may apply for discounted fees to help with costs.

  • Bring any referrals and documents from your last Doctor.

  • Bring any co-pays or co-insurance, a credit card or cash.

  • Write down any questions or concerns you would like to talk about with the Doctor.

  • Patients should expect the following during their visit:

  • After arrival and registration you will be checked in by front office billing where co-pays, deductibles and discounted fees will be collected before you go in to see the Doctor.

  • Your vital signs including height, weight, blood pressure, pulse and BMI will be taken by a Medical Assistant.

  • You will see the Doctor of your choice. Your Doctor will review your medical history and will address any concerns. You will be given a head to toe examination.

  • All new patients visits include basic blood work. The Doctor may order extra blood work if needed.

  • You will see the Lab Technician to have the blood work done.

  • After each visit you will be given a receipt for services rendered and schedule your next appointment date and time.